Thank you for choosing to purchase filter water bottle products from our website. In order to ensure that you have the best service experience during the shopping process, we have developed the following return policy.
Return validity period:
The return period is 14 natural days from the date you receive the product.
Please make sure to submit your return request within the return validity period. Returns will not be accepted after the expiry date.
Return conditions:
To comply with the return policy, please make sure:
The appearance of the product is not damaged and the accessories are complete.
Keep the original packaging and all accompanying documents such as labels and instructions for use.
Returned products should match the invoice or order information provided at the time of purchase.
Return process:
1. During the return period, please contact Phenekia Morgan via email at [email protected] and provide the order number and reason for return. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for return, please use the original packaging to properly package the returned product and send it back together with the completed return label (the return label is included in the original packaging).
- Recipient: Phenekia Morgan
- Mailing address: 2606 Perham Ave, Selma, Alabama, 36703-2359
3. Once shipped, email your order number and shipping information to [email protected].
4. Once we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $7 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return shipping costs
If the product has quality problems or is returned due to our mistakes, we will bear the return shipping costs.
If there is no quality problem, the customer must bear the return shipping costs.
Exchange conditions
Water filter jug purchased at moldstools.com.
The return validity period has not expired.
Exchange of the same product.
Exchange process
1. During the return period, please contact Phenekia Morgan via email at [email protected] and provide the order number and reason for the exchange. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for an exchange, please use the original packaging to properly package the exchange product and send it back together with the return label (the return label is included in the original packaging).
- Recipient: Phenekia Morgan
- Mailing address: 2606 Perham Ave, Selma, Alabama, 36703-2359
3. Once shipped, email your order number and shipping information to [email protected].
4. Once we sign for it, a new filtered water bottle will be sent within 1-2 business days. Delivery time is 3-6 business days.
Exchange freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting fee
You don’t have to pay to republish your product.
About refunds
The refund will be credited to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
- Refunds for canceled orders: A full refund, including the $7 shipping fee on the customer’s first payment.
- Refund for returns: A partial refund, excluding the $7 shipping fee on the customer’s first payment.
We are committed to providing high-quality products and services. If you have any questions, please contact our customer service Phenekia Morgan by sending an email to [email protected] or calling +(1)(505) 522-7566. We will try our best to resolve and ensure your shopping experience is pleasant.
